Who we are

This website (enwcml.co.uk) is operated by Electricity North West (Construction and Maintenance) Limited (“ENWCML”, “we”, “us”), a company registered in England and Wales under company number 07382637, with its registered office at Borron Street, Portwood, Stockport, Cheshire, SK1 2JD.

We are the data controller for the personal information described in this policy. If you have any questions, or wish to exercise your rights, please contact us:

• Post: Borron Street, Portwood, Stockport, Cheshire, SK1 2JD
• Telephone: 0845 070 2520
• Email: privacy@enwcml.co.uk

We have not appointed a Data Protection Officer. Data protection enquiries are handled by our management team using the contact details above.

About this policy

This policy explains what personal information we collect through this website and our business activities, why we collect it, who we share it with, how long we keep it and the rights you have. It applies to visitors to this website and to people who contact us or do business with us.

This policy does not cover the practices of other organisations whose websites we link to, including our recruitment portal.

Information we collect

Information you give us. When you complete an enquiry, quotation, thermal imaging or solar PV form on this website, we collect the details you enter, which may include your first and last name, company name, email address, telephone number and the content of your message. When you subscribe to our newsletter we collect your email address. We also collect information you provide when you contact us by telephone, email or post.

Website form records. Form submissions are stored in our website database and are also emailed to our sales and website administration teams so that we can respond. We do not store your IP address or browser details with your form submission.

Recruitment. If you apply for a vacancy, applications are handled through our recruitment portal operated by JobTrain (jobtrain.co.uk), which is linked from our Careers page. JobTrain’s own privacy notice applies to the application process. We receive and use the information you submit in support of your application.

Information collected automatically. Like most websites, our hosting and security systems record technical information such as your IP address, browser type, device type, the pages you request and the time of your visit. This is used to deliver the site securely, diagnose faults and protect against malicious activity.

Analytics. We use Google Analytics 4 (provided by Google) to understand how visitors use the site. Google Analytics does not store your full IP address. We do not use advertising, remarketing or profiling cookies. See the cookies section below.

Why we use your information and our lawful basis

• Responding to enquiries and providing services – legitimate interests (running our business and responding to you), and performance of a contract where you engage us.
• Sending newsletters – consent. You can withdraw consent at any time by contacting us.
• Recruitment – legitimate interests (assessing applications) and, where relevant, taking steps before entering a contract.
• Website security, fraud prevention and system administration – legitimate interests (protecting our website, our business and visitors).
• Analytics – consent where cookies are used; otherwise our legitimate interests in understanding how the site is used through aggregated, cookieless measurement.
• Legal claims, compliance and record keeping – legal obligation and legitimate interests.

Cookies and analytics

Cookies are small text files stored on your device. We use the following:

Cookie	Purpose	Duration	Category
_ga	Google Analytics – distinguishes visitors	2 years	Analytics
_ga_KEHNCS671F	Google Analytics 4 – maintains session state	2 years	Analytics
wp_consent_*	Stores your cookie consent choices (where a consent tool is in use)	30 days	Necessary
wordfence_verifiedHuman	Security – helps distinguish genuine visitors from bots	Session / up to 24 hours	Necessary

Our Google Analytics tag runs in consent mode. For visitors in the UK, EEA and Switzerland, analytics and advertising storage are denied by default, so only aggregated, cookieless measurements are collected. We do not currently display a cookie consent banner, which means UK and EEA visitors are not asked for analytics consent and analytics storage remains disabled for them.

You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of this website work.

Who we share your information with

We do not sell your personal information. We share it only where necessary, with:

• ASA Network Limited – our website development and support partner, which maintains this website and receives form notification emails on our behalf.
• IONOS SE – hosting provider; our website is hosted in the United Kingdom.
• Google – Google Analytics 4 and Google Tag services.
• Defiant Inc. (Wordfence) – website security and firewall services.
• JobTrain – recruitment portal for job applications.
• Other companies in the Electricity North West group – for internal administration.
• Our professional advisers, insurers and auditors, and courts, regulators, police or other authorities where required by law.

International transfers

Our website is hosted in the United Kingdom. Some service providers, including Google and Wordfence, may process limited information outside the UK or EEA. Where this happens we rely on appropriate safeguards, such as the UK International Data Transfer Addendum, standard contractual clauses or an adequacy decision.

How long we keep your information

• Website enquiries and quotations: up to 24 months from our last contact.
• Newsletter subscriptions: until you ask us to stop, after which we remove your email address from our marketing records.
• Recruitment records held by us: up to 12 months after the recruitment process ends.
• Google Analytics data: up to 14 months, depending on our property settings.
• Web server and security logs: up to 30 days.
• Backups: up to 30 days.
• Contract and financial records: up to 6 years after the end of the contract, to meet legal and accounting requirements.

Your rights

You have the right to:

• be informed about how we use your information;
• request a copy of the information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information where there is no good reason for us to keep it;
• ask us to restrict or object to certain processing;
• request transfer of information you provided to us in a machine-readable format;
• withdraw consent at any time where we rely on consent (for example, newsletters).

To exercise any of these rights, contact us using the details above. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk, telephone 0303 123 1113, or by post to ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

How we protect your information

We use HTTPS across the site, restrict administrative access, keep WordPress, themes and plugins up to date, run a website firewall, and take regular backups. Access to personal information is limited to staff and contractors who need it for the purposes described in this policy.

Children

This website is intended for business users and is not directed at children. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page. This version was last updated on 31 October 2026.